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About Built to Last

Built to Last is run by an appliance sales professional who sees which models come back. We collect published service-rate data, repair-cost guides, and technician reports, cite every number, and mark gaps as data coming rather than guessing.

Methodology

Yale's service rate = units serviced in year one ÷ units sold, from one Boston-area retailer. Repair costs are published national ranges. We plan to add our own anonymized return/service observations and technician submissions.

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Sources

Figures are quoted from the sources above, not independently measured. Yale data is first-year service rate from one Boston-area retailer and is not a national lifespan figure.